All our felt items are handcrafted by skilled Nepali artisans using pure, ethically sourced wool. Each piece is shaped, stitched, or needle-felted by hand, making every item truly one-of-a-kind.

Yes. We follow fair-trade principles, ensuring artisans receive fair wages, safe working conditions, and sustainable opportunities for their families and communities.
We are a proud member of Fair Trade Federation.

We use high-quality New Zealand wool, felted using azo-free dyes. Our wool is natural, durable, and biodegradable.

Yes. We use azo-free, eco-friendly dyes, ensuring safe, non-toxic color for you and the environment.

Spot clean gently with cold water and mild soap. Avoid soaking or machine washing as it may distort the shape. Reshape while damp and air dry.

Yes. Many products such as slippers, knitwear, and accessories, come in multiple sizes.

Orders ship within 4–5 business days from our Canadian warehouse via UPS, FedEx, or Canada Post. Delivery to remote areas may take up to 14 days.

Once your order ships, you will receive a tracking number by email. You can track your shipment directly through the carrier’s website.

Yes. Eligible items may be returned within 15 days of receiving your order. Items must be unused, in original condition, and in original packaging.

Custom-made items are not eligible for return.

Please email info@hamrovillage.com with your order number and reason for return. We will issue a Return Authorization Number (RAN). Returns without a RAN cannot be accepted.

We only replace items if they arrive defective or damaged. Please email us with photos, and we will guide you through the exchange process.

We ship to USA only. Shipping costs and timeframes vary by destination and will be calculated at checkout.

International customers may incur customs or duty charges. We do not accept packages that require customs duties upon return.

First, check your tracking number for updates. Bad weather, holiday volumes, or carrier delays may affect delivery times. You may also see a message such as “package is delayed and arriving later than expected.” This usually means the package is still in transit and should arrive within a week.

If it has been over 3 weeks with no movement, please contact us at info@hamrovillage.com so we can assist you.

This happens occasionally. In most cases, the package arrives on the next business day due to early scanning by the carrier. If it still hasn’t arrived within 2 days, please contact us at info@hamrovillage.com and we will look into it further and explanation for the question here.

If you received the wrong item or a damaged product, we’ll make it right. Please visit our returns page, enter your order number and email, and upload a photo of the issue. Once approved, we’ll send your replacement as quickly as possible.

Yes! Retailers can apply through our wholesale page. Once approved, you can begin shopping with wholesale pricing immediately.

Yes, we offer custom orders. A minimum order quantity is required for all custom requests.

Please email us at info@hamrovillage.com with your project details, and our team will be happy to assist you.

Yes! For customers in the area, we offer free local pick up. Orders are typically ready within 2–4 days. You will receive an email when your items are prepared, along with instructions for pick up.

Our usual pick-up hours are Tuesday and Sunday from 12–4 PM. Please wait for your confirmation email before arriving to collect your order.

Refunds and store credits are processed by our small team as quickly as possible, but they may take a few days to appear.
Bank processing times vary, so delays can occur.

If you didn’t receive a refund confirmation or store credit email, please check your spam folder. If it’s not there, contact us at info@hamrovillage.com and we’ll be happy to help.

Yes. Local drop-off returns must be approved by email first. Please contact us at info@hamrovillage.com for authorization.

After approval, you may drop off your items during our regular pick-up hours, typically 12–4 PM, Tuesday to Sunday.

Your item is only eligible for a refund, store credit, or exchange if it is returned within 15 days of receiving your order. Items outside this window are not eligible.

As a slow brand, our items are handcrafted in small batches, so we rarely restock the exact same pieces. However, many of our popular items return each year in fresh new colors, prints, and designs.

Yes, we do. Visit us at:

204 St. Andrew St. W
Fergus, ON,
N1M 1N7Canada

Email us anytime at info@hamrovillage.com
We’re here to help and usually respond within 1–2 business days.